ALL SALES FINAL
We do not offer returns or exchange services on any purchases. All sales are final.
MANUFACTURING DEFECTS
1. In the event of a manufacturing defect in the shipped product, the customer must notify us by email at support@rugshome.co.in within 24 hours of receiving of the product. We will exchange it for the same product.
2. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance.
3. For our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. The natural aberrations are not considerd a defect. We would urge our lovely customers to consider that for such products, the Artisian are making each piece individually – the variations add uniqueness to reach product.
4. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
5. For bulk orders or customized orders, the above policy does not apply. Return will be discussed on a case by case basis for such orders.
LOGISTICAL COSTS
The logistics cost and arrangement of sending the item back to our facility shall be borne by the customer which will be reimbursed to the customer via their preferred payment gateway within 10 days of the item being replaced.
Returns:
Rugshome.co.in offers a hassle-free return policy within a specified time frame (e.g., 24 Hours) from the date of delivery.
The item(s) being returned must be unused, undamaged, and in their original packaging with all tags and labels intact. Certain items, such as personalized or custom-made rugs, may be non-returnable unless they are defective or damaged upon arrival. To initiate a return, customers may need to contact Rugshome customer support via email, phone, or a dedicated returns portal on their website. The customer may be responsible for the return shipping fees unless the return is due to a mistake on the part of Rugshome.co.in (e.g., wrong item shipped, defective product).
Exchanges:
Rugshome.co.in may offer exchanges for eligible products within a specified time frame (e.g., 24 Hours) from the date of delivery.
The item(s) being exchanged must be in unused condition, with original packaging, tags, and labels intact. Late or missing refunds
Exchanges may be subject to product availability. If the desired item is not available, Rugshome.co.in may offer a refund or store credit as an alternative. Customers may need to contact Rugshome’s customer support to initiate an exchange process.
Refunds:
If a customer is eligible for a refund, Rugshome.co.in may offer a refund to the original payment method or provide store credit, based on the customer’s preference.
Refunds are typically processed within a certain timeframe, such as 7-14 business days after the returned item is received and inspected by Rugshome.co.in. Shipping charges, if any, may not be refundable unless the return is due to a mistake on the part of Rugshome.co.in.
Conditions And Expections:
Rugshome.co.in‘s return and exchange policy may have certain conditions and exceptions based on the type of product, hygiene reasons (if applicable), or other factors. These conditions should be clearly mentioned on their website or during the checkout process.
It’s important to carefully review the specific terms and conditions of Rugshome.co.in return and exchange policy to understand any additional requirements or limitations.
Remember, this is just a general outline, and the actual policy of Rugshome.co.in may differ. To obtain the most accurate and detailed information, please refer to the website directly or contact Rugshome customer service.
FAQ'S
Whatsapp or email us to request a copy of the email again. We will resend it to your registered email address.
No, the e-refund policy currently only applies to customers in India.
You can cancel your order online before the goods have been dispatched. The entire amount will then be refunded to you. However, an order cannot be cancelled once it has been shipped or production has already started.
We are here to help. Contact our customer service on WhatsApp +91 9696882022 or email us at info@rugshome.co.in
Need help?
Contact us at (email) for questions related to refunds and returns.
Email: info@rugshome.co.in